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These instructions are provided for those clients who have their DNS hosted by a company other than iProperty. These instructions must be followed exactly.

DNS Records

Type Record Value
A root/apex

The root/apex record of a domain name allows visitors to go directly to your website without including www at the start of your domain. The IP address provided for this record is a 'www resolver' only.

The CNAME address is for a load balancing service that has a constantly changing IP address. This record MUST be setup as a CNAME record (read more below).

Important Note

These instructions must be followed exactly as outlined above. It is very important that the www record be setup as a CNAME record and NOT an A record. DO NOT ping the hubstar address provided above and use the resolved IP address in an A record; the record will eventually stop working.

The hubstar address provided is a load balancing service. The IP address of this service changes constantly. Should you ping the hubstar address and use the IP address in an A record your website will stop working next time the load balancer changes IP address.

Important Note for IT Professionals

These instructions must be followed exactly as outlined above. We track the changing IP address of our load balancing services and can see what it was before it changed. Should a clients website stop loading because you have not followed these instructions, we can and will provide evidence to the client that clearly shows these instructions were not followed correctly. We will not be held accountable in such events.

Further Assistance

If you require further assistance or need help understanding these instructions. please contact our team on 03 9328 5455 or email us - we offer a DNS hosting service where all of the above can be arranged by and managed by us for you.

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