These instructions are provided for those clients who have their DNS hosted by a company other than iProperty. These instructions must be followed exactly.
The root/apex record of a domain name allows visitors to go directly to your website without including www at the start of your domain. The IP address provided for this record is a 'www resolver' only.
The CNAME address is for a load balancing service that has a constantly changing IP address. This record MUST be setup as a CNAME record (read more below).
These instructions must be followed exactly as outlined above. It is very important that the www record be setup as a CNAME record and NOT an A record. DO NOT ping the hubcloud address provided above and use the resolved IP address in an A record; the record will eventually stop working.
The hubcloud address provided is a load balancing service. The IP address of this service changes constantly. Should you ping the hubcloud address and use the IP address in an A record your website will stop working next time the load balancer changes IP address.
Important Note for IT Professionals
These instructions must be followed exactly as outlined above. We track the changing IP address of our load balancing services and can see what it was before it changed. Should a clients website stop loading because you have not followed these instructions, we can provide evidence to the client that shows these instructions were not followed correctly. We will not be held accountable in such events.
If you require further assistance or need help understanding these instructions. please contact our team on 03 9328 5455 or email us - we offer a DNS hosting service where all of the above can be arranged by and managed by us for you.