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Reports Troubleshooting

Description cuts off
The description used in marketing material is taken from the Brochure Description under the Edit tab. If you have not entered a brochure description, the internet description will be truncated with three dots.

Nothing happens after clicking generate
Your session may have ended. Logout from iDashboard, login and try again.

Can not open or view generated file
All marketing files are generated as PDF documents. You will need Adobe Reader to open these documents. Download it for free by visiting www.adobe.com/reader.

Certain listings are omitted from my report
The reports will only display properties that are published and that which meets the criteria you specify when generating your report.

Reports take a long time to generate
The time it takes to generate the report will depend on the number of listings that are to be included. A report with less than 25 properties should generate in under 1 minute.

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